Refund Policy

This Refund Policy applies to subscriptions purchased through the CarConnect website operated by Loop Mobile FZCO.

1. Subscription billing

CarConnect subscriptions renew automatically each billing period. You are charged at the start of each period at the price shown before purchase. Payments and refunds are processed by Paddle, our Merchant of Record and payment processor.

2. Cancellation

You can cancel at any time. Cancellation stops future charges; your access continues until the end of the current paid period. To cancel, use Manage subscription or email support@loopmobile.io.

3. 100% money-back guarantee

Our top priority is a car experience you love. If CarConnect does not meet your expectations, you may request a full refund within 15 days of your first full payment by contacting support. Outside this window, payments for the current billing period are non-refundable except where required by applicable law.

4. How to request a refund

Email support@loopmobile.io with your account email and the reason for your request. We aim to respond within a few business days.

5. Contact

Questions about this policy? Contact support@loopmobile.io.